The app is compatible with the smartwatches Garmin and improves Apple, and also with Strava. By connecting the app to one of these 3 tools, all your workouts are automatically synchronized with the app.
To connect your device to the OpenSwim app, go to my account > connected devices. When connecting, it may happen - in very rare cases - that the technical connection between the two encounters a synchronization problem. In this case, the connection will be established, but your activities won't be synchronized and won't appear in the app.
If you have such an issue, here are a few steps to fix it:
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Go to your connected object page
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Click on log out
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Go on My account and log out from your account
- You are not logged out. On login page, enter your login again.
- Go back to My Account > Connected Devices and log in again.
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On the device's page, click on 'Sync' button.
This will reset the system and ensure successful synchronization in the future.
Then, next time you train, follow these steps:
- after recording your session with your watch
- open your watch app to see the workout
- now, open OpenSwim app to see if the workout has been synchronized
- if not, go to the device's page and click on 'Sync' again
After completing these few steps, if you are still experiencing synchronization issues, please reach us on: contact@openswim.frWe will do our best to find a solution for you.
